Terms + Conditions

ORDER CANCELLATIONS

Order cancellations after 24 hrs may be subject to a 15% restocking fee.

RETURNS & EXCHANGES

You may return your purchase for a refund within 30 days of date of purchase. All you need to do is request an RMA. Note: Some items are not returnable and/or have a restocking fee. See below. Click here to REQUEST AN RMA

Please review the requirements below in order to receive a refund/exchange. Refunds will be issued if the product is in original condition and wrapped in original unopened packaging. If lighting has been assembled it will not be able to be returned.  We are unable to process your return/exchange until it is back in our possession so we strongly recommend that you insure the package. We are not responsible for packages returned with no tracking information. We do not accept returns via COD. Return shipping and free shipping (if over $399 in merchandise is not kept) will be deducted from refunds. A 10% of MSRP restocking fee will apply to all Paint Ready Wall Flats and Planks.

Samples, Wallpaper, Cast & Alt Tiles, All Harmony Acoustic PET Felt Products, Hanging Wall Flats, Timber and Discount/Clo搜索引擎优化ut Items are final sale and not returnable/exchangeable. These are custom made to order items so we recommend purchasing a sample to avoid returns.

OBTAINING A RETURN AUTHORIZATION NUMBER (RMA)
Click here to REQUEST AN RMARMA's are not issued over the phone. You will receive a response via e-mail within 48 business hours along with instructions for return or additional questions. RMA# must be clearly marked on the outside of the returning package. RMA's are valid for 14 calendar days from date received, so please promptly ship back the item(s). You should retain the tracking number of the return shipment for your records.
 

TO AVOID A RETURN DUE TO COLOR
Inhabit offers swatches, color cards and samples.

Color and fabric swatches of all products. To see exact colors and fabrics we highly recommend ordering a swatch first. Rug samples/swatches and fabric swatches are not returnable.

Wall Flat Samples. Sample tiles are available for sale within each design. Sample tiles are not returnable.

Return Exceptions:
  • Any return that is sent back without an RMA will be refused for delivery and returned to the shipper.
  • Used and opened items, shipping fees, swatches, color cards, samples, final sale, outlet/sale items are non-returnable.
  • If you were eligible for free shipping this will deducted from the return if your order total no longer qualifies.
  • Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
IF YOU RECEIVED DAMAGED OR INCORRECT MERCHANDISE
Save your original packaging until you are sure your order is defect/damage free and filled correctly. Defective product will be replaced. This pertains to receipt of new orders only. Contact us at hello@bruneiteam.com within five days. KEEP ALL OF THE ORIGINAL PACKAGING as it may be required for inspection by the shipping company. If you received incorrect merchandise we will issue a call tag to retrieve it or provide a return shipping label in the box of the replacement merchandise being sent to you.